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Help Hotel Owner
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Contents
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Introduction Introduction
RegistrationRegistration
Add HotelAdd Hotel
Your HotelsYour Hotels
Updating a HotelUpdating a Hotel
Your DataYour Data
AddressAddress
Change PasswordChange Password
Your AccountYour Account
LogoutLogout
Lost password Lost password
User view of your hotel
User view of your hotel
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Introduction
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This document describes the use of Lonelyway for hotel owners. As a hotel owner you can present your hotel on Lonelyway. The word hotel has a very broad meaning on Lonelyway. It means a place where you can spend the night. It can be a mountain hut, a five star hotel, a holiday flat etc..
You have to pay a small fee for the publication of your hotel ad. The fee is dependent on the country in which your hotel is. Is your hotel in a rich country like for example Switzerland, the fee for your ad will be higher as if your hotel is in a poorer country e.g. Argentina. However the fee is always below 0.15 USD a day (see price-listprice-list ). For some poorer countries no fee is charged. You have to pay the fee only for the time your hotel stays open. Further you will not get a subscription for each ad, you will get a credit. This has the advantage that you can change your ads as you like and you will not loose money by doing so. You can even delete an ad and replace it by another one without loosing your credit (see price-listprice-list and Terms of UseTerms of Use ).
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Registration
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As a Hotel Owner you have to register register before you can publish a hotel ad on Lonelyway. The registration in itself is free of charge. You can even register and enter your ad without making any payments. In this way you can inform yourself about all the possibilities offered by Lonelyway free of charge. Only if you want to make your ad public, you have to pay for it, as it only will be public, if you have a positive credit on Lonelyway or if your hotel happens to be in a country where the publication of ads is free of charge. Should you decide not to publish your ad, you can sign off. Although Lonelyway will regret losing you, Lonelyway will not contact you.
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You have to fill in the following form for your registration:
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Filling in the form you have to consider the following points:
All your personal data will never become public. The same applies for your E-mail addresses. Users of Lonelyway will have the possibility to contact you by E-mail, however the sending of E-mails is handled by Lonelyway without making your E-mail address public.
On Lonelyway you can pay using the following currencies:
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Australian Dollar (AUD)
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Canadian Dollar (CAD)
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Euro (EUR)
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Yen (JPY)
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Pound Sterling (GBP)
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U.S. Dollar (USD)
In order that Lonelyway can keep its very flexible payment structure, it is not possible to change the payment currency. The exchange rate between the payment currencies is determined by Lonelyway and it stays constant over a longer period.
The password security question and answer can not be changed after registration. You are free in the choice of your password security answer and you do not have to fill in dates in the recommend way, you can even fill in text instead of a date in such a field. Please choose an answer you will remember even after a long time.
After registration you will receive an E-mail containing your password. The password can be changed after login.
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Add Hotel
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After login you can enter a hotel by clicking on "Add Hotel" in the menu.
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If you enter a hotel having a positive credit, than this hotel will be public immediately. However you can click on "Maintenance" before entering the hotel. By doing so, all your hotels get invisible to the outside world. You can enter and check your hotel in this mode in peace. After you finished entering a hotel please click on "Make Public" to show the hotel to everybody.
The following points are of importance:
Description
You can write the "Description" in a word processor and copy/paste it into the form. Please keep in mind that you can enter only normal text.
Rating Key
Visitors of Lonelyway have the possibility to rate your hotel. To be sure that you get only rated by your guests, you can protect the rating function by a key. This key you can tell your guests after their stay by printing it on their bill for example.
In case you do not want to be rated, you can enter a rating key and keep it secret.
Uploading of files
In case you have difficulties in uploading files, Lonelyway recommends you to enter first all the hotel data without uploading any files. After entering the hotel in this way, you can update your hotel (Update a hotel) and load up one file after the other. You can not upload files bigger than 100 KB. The picture of the hotel gets scaled to a picture of maximal 200 pixel width and 150 pixel height. The map is not changed.
You can only upload the formats jpg, jpeg and png.
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Your Hotels
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By clicking on "Your Hotels" you get a list of all your Hotels. You can administer them from here.
The view you get on your hotel is very similar to the view users of Lonelyway will get. However if you would like to know exactly how users of Lonelyway will see your hotel, you have to search it as a user. To do so, Lonelyway recommends you to open a new browser. Otherwise you have to log out first.
All links of your hotel will work in the same way as they will work for a user. So you can test them without changing to the user view.
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By clicking on "Maintenance" you can make your hotels invisible to the outside world. The click on "Maintenance" will make all your hotels invisible and the text will change to "Make Public". On all other pages a hint will be shown, that your hotels are not public at the moment. The same payment condition apply under "Maintenance" as if your hotels would be public. Should you want that a single hotel is not public for some time, please use "Open" available when entering or updating a hotel. By doing so you can choose the visibility of each hotel individually and you have only to pay for the days on which your hotel stays open.
By clicking on "Make Public" your hotels get public again.
You can make changes to a certain hotel by clicking on "Update". You will get to the same form as when entering the hotel. Here you can also delete a hotel ad.
In case there is a rating of one of your hotels, you can show it by clicking on "Show Rating".
Should a rating be violating the Terms of UseTerms of Use , you can inform Lonelyway by clicking on "here" in "If this entry is violating the rules than you can inform Lonelyway here" and Lonelyway will delete the rating comment in question or the whole rating as appropriate.
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Credit display
Your actual credit is shown below your ads. At the same place is also shown how long your ads will be public. Lonelyway will remind you 15 days before your credit runs out for the first time. A second reminder is sent to you a day before your credit runs out. As soon as your credit runs out, your ads will get invisible to the outside word and as soon as you make a payment they will get visible again. As long as you do not delete your ads they will stay on Lonelyway.
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Payment of your fees.
Lonelyway is using PayPal for the handling of all your payments. PayPal allows you to pay using one of the common credit cards (the accepted card are shown) or you can use a PayPal account for your payments. The opening of a PayPal account is free of charge. You can get more information about PayPal herehere . For technical reason Lonelyway is charging a minimal fee of 10 USD and you can only pay for your ads month wise. However you will only pay for the days on which your hotel stays open.
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Updating a Hotel
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To change a hotel you have to click "Update". You will get to the same window as for adding a hotel and you can make changes to the ad or delete it.
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Your Data
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You can change your personal data by clicking on "Your Data". You can change your E-mail address here as well. Just to make sure that you can be contacted using your new E-mail address, Lonelyway will send you an E-mail containing an activation link. Your new E-mail address will only be known to Lonelyway after you activated it. Should you not get an E-mail after changing your E-mail address just go back and change it again and you will get a new activation E-mail.
Here you also can sign off from Lonelyway. Any credit left over will go to Lonelyway.
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Address
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Here you can change your address. Lonelyway will use this address for postal mail. This address is independent of your hotel addresses. It can be equal to one of them or not. In no case a change in this address will result in a change of one of your hotel addresses.
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Change Password
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Here you can change your password.
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Your Account
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By clicking on "Your Account" you will get a list with all your payments to Lonelyway. In this list you will also see corrections of your credit made by Lonelyway and gifts to you are shown here as well.
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Logout
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By clicking on "Logout" you can leave Lonelyway. Lonelyway recommends you to leave always by logout.
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Lost password
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In case you forgotten your password you can order a new one from Lonelyway.
Please enter your E-mail address in the correspondent field on the Hotel Owner Login PageHotel Owner Login Page . After clicking next you will get to following form. After filling in this form you will get two E-mails one containing your password the other one will contain your login name.
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User view of your hotel
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Users of Lonelyway can find your hotel in the following way.
By direct search in the hotel guide
In this case a user will see your hotel as shown below:
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Search in an other guide
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Is a user of Lonelyway searching for a hotel, a tour and a restaurant at his search place will be shown at the right side (see above). The selection of the tour and restaurant is random.
By clicking on the shown entry, the user will get to the detail view of this entry and he has the possibility to get to all the entries at his search place.
Is somebody searching in the restaurant guide a tour and a hotel is shown on the right side and if somebody is searching in the tour guide a hotel and a restaurant is shown.
Is somebody searching in the travel guide a tour, hotel and restaurant is shown on the right side.
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